1. Orders Processed Through Paddle
Purchases made through MySigner checkout are processed by Paddle.com as merchant of record. Refunds, consumer cancellation rights, and subscription billing for those purchases follow Paddle's Buyer Terms.
If you need help with an order, receipt, cancellation, or refund request, you can contact support@mysigner.dev or visit paddle.net.
2. Consumer Right to Cancel
If you would like to request a refund or exercise any applicable statutory withdrawal rights, please refer to Paddle's buyer terms and any country-specific terms that apply to your purchase. Nothing in this policy limits any statutory rights you may have under applicable consumer-protection law.
For the authoritative terms that apply to MySigner purchases, please refer to Paddle's Buyer Terms.
3. Subscription Cancellations
Paddle-managed subscriptions renew automatically until cancelled. You can cancel a subscription at any time with effect from the end of the current billing period through Paddle's buyer portal, which is linked in the subscription confirmation email, or by contacting Paddle through paddle.net or contact us at support@mysigner.dev. We do not pro-rate refunds for the unused portion of a paid period; access continues until the end of that period.
4. Refunds and Support Requests
Refunds are handled by Paddle under its buyer terms and applicable consumer law. Outside any statutory right, refunds for completed billing periods (including paid annual plans) are at our discretion and are typically not granted once the period has been used; we will work in good faith to resolve clear billing errors and accidental charges.
For the most current and controlling refund terms, refer to Paddle's buyer terms linked above. This policy is about billing only — for what happens to your data after cancellation, see the Privacy Policy (Section 8, "Data Retention and Deletion").